Assistant Vice President - Chief Administration Officer

262298 Requisition #


The Federal Reserve Bank of Cleveland serves the Fourth Federal Reserve District, which comprises Ohio, western Pennsylvania, eastern Kentucky, and the northern panhandle of West Virginia. It is one of 12 regional Reserve Banks that, together with the Board of Governors in Washington, make up the Federal Reserve System and the central bank of the United States.

The Federal Reserve Bank of Cleveland is seeking an Assistant Vice President, Chief Administration Officer for our Transforming Tax Collection team in eGov.

This leadership role is responsible for establishing and executing the vision and strategic objectives to support the Bank’s and the U.S. Treasury’s high priority initiatives.  The incumbent in this position will collaborate with stakeholders across the U.S. Treasury and the Federal Reserve System to identify and implement strategies and tactics that are in alignment with Treasury’s goals and objectives.  


Transforming Tax Collections (T2C) is a greenfield initiative that will lead to a new service and platform provided and supported by the Federal Reserve Bank of Cleveland. T2C will deliver a modern, reliable and user-friendly tax collections service which includes business process improvements and technology improvements. Communication and regular engagement with the IRS, bulk & batch providers and customers will occur throughout T2C and will be critical to the success of this initiative.

Essential Accountabilities:  
  • Support the Senior Vice President (SVP) in leadership responsibilities within T2C.

  • Provide Treasury initiative support by ensuring T2C implements and supports Treasury mandated initiatives endorsed by the appropriate Federal Reserve System (FRS) governance entities. Implements Treasury application development and technology project management methodologies and standards.

  • Monitor and be the point of contact for budgeting activities to ensure T2C establishes financial plans that meet the on-going business needs within the Treasury established budget cap and engage stakeholders when adjustments become necessary. Proactively identify, implement, track, and report on business line initiatives to reduce/contain costs, and improve efficiency and productivity as appropriate to the SVP.

  • Own the generation of all required reports using the required template to provide updates on the project and budget status to Treasury and Treasury Relations Support Office (TRSO) in a timely manner with an appropriate cadence for SVP review and approval.

  • Collaborate with the T2C Program Portfolio Management to ensure the status reports identify issues/risks to completing stated business line goals and objectives.

  • Provide quarterly updates throughout the initiative to Treasury and TRSO on the high priority objectives developed during the Fiscal Agent Planning process.

  • Lead the performance monitoring and metrics tracking for T2C by establishing performance/quality measures that ensure the Treasury’s needs are being met and a high level of customer satisfaction is being maintained to review with the SVP prior to reflecting the metric results on the monthly or quarterly status report to the TRSO.

  • Attend System and or Treasury in-person meetings or calls on the SVP’s behalf if SVP is unable to attend.

  • Write first drafts of strategic program communications, emails and memos.

  • Take notes and draft talking points for meetings the SVP attends and ensures action items are properly documented, prioritized and executed.

  • Serve as point of contact for internal and external requests for the SVP’s participation and/or involvement.

  • Support governance, project and operational activities for T2C.

  • Prepare content, presentations and follow up materials for the SVP that will be used at internal and external meetings.

  • Participate in eGov officer/manager meetings, turn content into actionable items, and ensure deliverables are being met for T2C.

  • Act as liaison/facilitator for T2C with other areas of the Bank, FRS and Treasury, and leverage those relationships to assist eGov in achieving their objectives (i.e. communications, peers within the System).

  • Act as trusted advisor to the SVP.

  • Model the values of the Bank of accountability, excellence, inclusion, innovation, integrity, and service.

  • Travel as needed to support the SVP (50%)

  • Bachelor’s degree is required with an advanced degree in Accounting, Finance, Information Technology, Business, or other related field being highly desirable.

  • A minimum of 7+ years of related experience

  • Experience working in a large organization and familiar with organization dynamics.

  • Knowledge of technology/payments (preferred)

  • Demonstrated ability to develop productive and collaborative relationships with senior level management, peers and other key stakeholders.

  • Strong interpersonal skills and ability to work effectively with and build consensus among diverse constituents whose interests sometimes compete.

  • Excellent written and oral communication skills.
  • Highly motivated professional demonstrating sound judgment and integrity.


    ** To be considered for this position, candidates must be a U.S. citizen.


The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer. We are dedicated to sustaining an environment in which diversity is valued and differences are strengths. It is the Bank’s policy to provide equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, genetic information or sexual orientation. 

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