Customer Service Rep

📁
Customer Service
📅
267765 Requisition #
Thanks for your interest in the Customer Service Rep position. Unfortunately this position has been closed but you can search our 444 open jobs by clicking here.

Qualifications

  • Bachelor’s Degree or commensurate experience
  • 2+ years’ experience providing customer service support; preferably in a call center
  • Understanding of IE browsers; including browser settings and options
  • Understanding of Windows-based environments, and familiarity with operating systems and settings
  • Excellent customer service skills required to meet customer service quality measures
  • Use analytical skills for troubleshooting and trend analysis
  • Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
  • Experience implementing and improving processes
  • Excellent verbal and written communication skills
  • Experience effectively training customers or coworkers is recommended
  • Bilingual in Spanish is preferred
  • Position requires US Citizen or lawful permanent resident with three or more years of US residency

Benefits

Our organization offers benefits that are the best fit for you at every stage of your career:

  • Pension plan, 401K, Comprehensive Insurance Plans, Tuition Reimbursement Program, Onsite Wellness & Fitness Center, Backup Dependent Care (Child & Adult), and more

Ranked as the #2 Top Workplace in the St. Louis Region in 2020, the Federal Reserve Bank of St Louis is committed to building an inclusive workplace, where employees’ diversity—in age, gender, race and ethnicity, sexual orientation, gender identity or expression, disability, and cultural traditions, religion, life experiences, education and socioeconomic backgrounds—are recognized as a strength. Learn more about the Bank and its culture; check out our Careers Site.

 

 

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer.

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