Director of Salt Lake City and Phoenix Cash Services

262256 Requisition #

The Federal Reserve Bank of San Francisco believes in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.



Director of Salt Lake City and Phoenix Cash

The Federal Reserve Bank of San Francisco is one of twelve Reserve Banks that, along with the Board of Governors in Washington, D.C., constitute the nation’s central bank and acts as its operating arm in the nine western states and three U. S. territories. The mission of the Federal Reserve Bank of San Francisco is to promote low inflation, full employment and financial stability, and to provide services to financial institutions and the Treasury. Our vision is to be one of the most admired and highly respected public institutions, known for our public service, integrity, and performance. The Bank’s values are public service, integrity, performance, ingenuity, and respect.

The Director of Salt Lake City and Phoenix Cash Services oversees two of five district Cash operations and ensures that sufficient currency and coin are in circulation to meet public demand in the states of Utah, Arizona and in portions of Idaho and Nevada. The Director also ensures that the Salt Lake City and Phoenix cash offices accepts deposits of excess and unfit currency from depository financial institutions, prepares currency and coin for distribution and removes counterfeit and unfit currency from circulation.

Specifically, financial institutions come to the Salt Lake City and Phoenix cash office for their currency and coin needs, including making a deposit or placing an order. When financial institutions have more currency or coin than they need, they can deposit the surplus with the Salt Lake City and Phoenix cash offices. When deposits are received, they are processed on machines that count, sort, and repackage the fit and genuine currency for recirculation.

As a key member of the District Cash Services management team, you will play a meaningful role in implementing the Group’s strategic plan, supporting the overall mission and vision of the Group and providing influential thought leadership to the Bank and System cash community.

Highlights of Responsibilities:

Carry out oversight responsibilities for the Cash Administration, Paying and Receiving and High Speed Processing units in accordance with established Bank, Board of Governors and Treasury Department policy, controls, and procedures in a compliance- and regulatory-focused environment

  • Direct the operation with a vision toward the future and a strategy that encourages and motivates employees to deliver outstanding performance
  • Encourage diverse perspectives and innovative thinking and approaches by individuals and teams within the Cash operation
  • Build a strong workforce capable of meeting the business challenges of today while developing the skills and abilities of the workforce to meet the challenges of tomorrow
  • Establish and influence strategic direction that seeks to improve operational systems, processes and policies
  • Champion the department’s success by providing leadership and mentorship in achieving a strong compliance environment, meeting performance metrics, and ensuring strong communication and information flows between management, employees and across operating shifts


  • Significant leadership and people management experience
  • Bachelor’s degree in Finance, Business or related field of study; or relevant associated work experience
  • Demonstrated leadership ability and the ability to initiate, lead and sustain change in the work environment
  • Outstanding people management, interpersonal and organization skills
  • Strong critical thinking and innovative problem-solving skills, and the ability to synthesize a range of data and information
  • Proven ability to multi-task work and perform well under pressure
  • Excellent writing, speaking, negotiation and presentation skills
  • Proven project management skills with a focus on building high performance relationships and processes to drive projects forward
  • Proven ability to anticipate and solve complex business issues in a well-informed, accurate, and logical manner
  • Demonstrated experience and versatility working collaboratively across offices and functions to build relationships and influence key constituents, both internally and externally
  • Proven ability to initiate action, adapt to change, make difficult decisions and accept challenging assignments
  • Demonstrated ability to assess and when necessary, adapt new strategies to achieve key objectives in a dynamic environment

Preferred Skills:

  • Experience in a highly regulated and compliance-oriented environment
  • Senior level project management/leadership experience


The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer.


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