eCommerce Strategy Analyst

Information Technology
261624 Requisition #

eCommerce Strategy Analyst

eGov partners and supports the US Treasury’s mission to expand the use of digital transactions across the Federal Government. The group provides strategic-level leadership, industry knowledge and innovative thinking to assist with Treasury’s end goal of all-electronic payments and disbursements.

As a part of the Federal Reserve Bank of Cleveland’s eGov team, we embrace the challenge of consistently delivering exceptional work to benefit the Treasury, our organization, federal agencies, businesses, financial institutions and individuals.

  • To be considered for this position, candidates must be a U.S. citizen, permanent resident or green card holder and have resided in the U.S. for a minimum of three consecutive years.  

Position Summary

Provides research, consulting and analytical support in the development of the digital transaction strategy for the Treasury services portfolio. Researches existing and upcoming payment solutions, vendors, and processes. Determines how they fit into the Federal government`s landscape of remittance and transaction processing. Conducts cost benefit analysis and implementation recommendations.

Essential Accountabilities

1.    Performs consulting, evaluation and analysis necessary to provide support to the Treasury services portfolio paper-to-electronic digital transaction strategy.

2.    Conducts product development research through online research, industry workgroups, agency interviews, vendor consultations and subject matter experts.

3.    Obtains and shares knowledge within the FRBC and the Treasury services portfolio on best practices in payments processing technologies and payment automation processes.

4.    Functions as the subject matter expert in payments processing, alternative forms of payment, electronic bill presentment and payments, online banking initiatives, mobile banking and payments or other applicable technologies.

5.    Develops presentations, webinars, and white papers on implementation of new technologies in the Federal government collection processing stream including detailed alternatives analysis and recommendations.

6.    Identifies and develops process improvements that streamline program- wide operations.

7.    Presents analysis and recommendations to senior executives within the Federal Reserve System and at the Treasury services portfolio.

8.    Coordinates and communicates with appropriate channels regarding the implementation of new solutions.


      Performs other duties as assigned or requested.

      Adheres to the Banks attendance policies through regular and prompt attendance.

Education and Experience 
  • Bachelor`s Degree
  • 3+ years of related work experience   
Knowledge and Skills

      Telephony, applications and support systems to manage high volumes of customer contacts

       Thinking through and solving problems step-by-step; often has to look beyond the obvious solution to a problem and dig deeper for the best solution

      Working on projects individually rather than as part of a group; motivates self rather than taking direction from someone else

      Communication - verbal and written

      Understanding, modeling, and representing the organizations business requirements in a human consumable manner, as it relates to strategy


      Performing routine and one-time tasks with some guidance.

      Identifying and/or recommending continuous improvement opportunities within the team.

      Understanding of Internet and computer technology.

      Microsoft Office Suite

Physical Demands and General Working Conditions 

  • Employees typically sit most of the day, work with a computer and may answer/respond to phone calls.  Physical movement consists of walking for meetings, breaks, etc.   Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air.

  • Must be able to work shifts; nights, weekends or holidays to meet customer, agency and bank needs.

  • Able to work effectively in high-stress situations and a fast-paced environment. 

The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer. We are dedicated to sustaining an environment in which diversity is valued and differences are strengths. It is the Bank’s policy to provide equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, genetic information or sexual orientation.

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