FedNow Senior Site Reliability Engineer

FedNow^SM

The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds.  This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.

Position Contributions-

As a Senior Engineer of the SRE / Production Operations team for FedNow, you will operate the production environment for the program. You will architect, implement, and leverage solution monitoring and tooling to be used for capacity planning, utilization reporting, and scaling. The team uses open source and proprietary software to support Engineering, DevOps, and DevSecOps tools, services, and solutions. The SRE / Production Operations team is part of the Technical Operations (TechOps) department and has the overall responsibility for the design, management and execution of operations required to support the ongoing technical and delivery needs of the FedNow Program, as well as the transition to production support and operations. This team interfaces with internal stakeholders, customers for planning, delivery, and service management. It owns ongoing ITIL processes, and the implementation and driving of continuous improvement initiatives. You will work closely with Engineers and Architects of the FedNow program in order to maintain seamless automation across the entire platform. The ideal candidate is someone who loves building and maintaining reliable and scalable systems, CI/CD tooling, and automating cloud-based highly available, high performing applications.

What will be expected of you-

• Provide technical functional expertise to the Engineering, DevOps, and QA teams.
• Leverage SRE best practices.
• Work with open-source technologies as needed.
• Work with CI and CD tools, and source control such as GIT and SVN.
• Lead the team through continuous improvement of production operations.
• Offer technical support where needed and developing automation software to speed incident resolution.
• Stay current with industry trends and source new ways for our business to improve.
• Implement, configure, and operate tools and products in the DevOps and DevSecOps Toolchain.
• Building and maintaining tools, services, and automations associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.
• Actively troubleshoot any issues that arise in production.
• Update our processes/documentation and design new tools and processes as needed.
• Deploy product updates as required while implementing integrations when they arise.
• Automate our operational processes as needed, with accuracy, and compliant with security standards.

Expertise you will bring-

• Extensive knowledge and understanding of working in AWS environments & services.
• Experience supporting infrastructure for large multi-services applications.
• Experience working with continuous deployment in micro-services architectures.
• Proficiency in scripting languages.
• Experience working with Linux.
• Experience with APM tools.
• Experience working with configuration management tools.
• Working knowledge of databases.
• Develop and maintain environment documentation and support procedures.
• Continually advance technical knowledge and skills.
• Ensure compliance with Federal Reserve policies and standards.
• Expertise in test automation and tooling.
• Knowledge of operating systems (Linux, Unix, Windows).
• Knowledge of database testing.
• Knowledge of technology project and secure coding standards.

PLEASE NOTE: Position is responsible for 24x7 support for some systems.  As such, the DevOps Principal Engineer is required to occasionally work off-hours for maintenance or to resolve technical issues.

Logistics & Requirements-

• Bachelor's degree in Computer Science, Information Systems, or equivalent background or experience.
• Candidate must possess demonstrated experience with job duties outlined in this description.
• 3+ years of supporting production cloud environments.
• Server administration certification and experience preferred.
• Strong analytic and problem solving skills.
• Self-motivated individual with the ability to prioritize and manage changing priorities.
• Strong customer service skills.
• Independent critical thinking and decision-making abilities.
• Excellent written and oral communication abilities.
• Excellent time-management skills.

The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. 

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time. 

For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.   

The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position.  Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.

All applicants must have resided in the United States for at least three (3) years