252749 Requisition #
Thanks for your interest in the Manager-IT-Technology (User Experience Manager) position. Unfortunately this position has been closed but you can search our 384 open jobs by clicking here.

Position Requirements:




Bachelor's Degree or equivalent experience with seven to ten years of work experience in user experience, human computer interaction, product management or related area.  One plus year of supervisory experience required.  Four plus years of supervisory/management experience preferred. 


Knowledge: Possesses and applies a high degree of subject matter expertise; continually strives to build on this knowledge to produce results that meet customer needs and FRIT goals and objectives.


Leadership: Demonstrated management-level expertise to effectively direct functions in in a rapidly growing business environment.  Influences others to gain support for ideas or accept a desired course of action. Shapes the direction of others and motivates through inspiring commitment, trust, and respect.


Communications: Excellent organizational and communication skills, creativity, attention to detail, and negotiation skills to interpret results, develop communications and recommend improvements.  Able to present information within all settings in a credible, confident and influential manner.  Communicates in a concise, direct and purposeful way.  Excellent customer service skills and demonstrated ability to interact with anticipated audiences in a courteous, service-oriented manner.


Collaboration: Highly collaborative with ability to lead across diverse audiences to influence decisions that improve the user experience.


Risk Management: [The individual] is responsible for understanding and applying risk management discipline to ensure appropriate controls and risk management throughout area of responsibility.


Decision Making: Works independently on broad assignments or under general directions as to scope or objectives.  Responsible for planning and performance with no guidance or assistance on professional aspects of work except under unusual circumstances.  Schedules daily work and provides direction to assigned staff, trains and evaluates performance.  Makes recommendations on hiring decisions and salary administrations and disciplinary actions.  Develops operating plans and priorities that will be reviewed by officers and executed by direct reports.


Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers, etc.


Physical Demands: Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, pulling less than 20 lbs.


Hours of Work: May require extended work hours.  Occasional travel including overnight stays may be necessary. 

Other Considerations:

  • The 2018 Richmond hiring range is $117,800 - $147,300, annually.
  • The 2018 Richmond market range is 117,800 - $191,500, annually.
  • Candidate should review the FRB Employee Code of Conduct to ensure compliance with issues related to previous employment and prohibited financial interests.  The Code is available on the About Us, Careers webpage at www.richmondfed.org
  • The deadline to apply for this opening is January 15, 2018.

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