Synchrony Financial Central Point of Contact

Bank Examination
267770 Requisition #

The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.

Job Summary:

The Large Banking Organization (LBO) Central Point of Contact (CPC) directs the supervision of an LBO by coordinating the activities of an assigned team of examiners, obtaining appropriately skilled resources for conducting supervisory activities, establishing partnerships with other regulatory authorities, and communicating activities and results to a variety of constituencies. CPCs encourage the ongoing development of team members and evaluate their performance based on mutually developed goals and objectives. CPCs establish ongoing and productive dialogue with the board of directors and senior management of the institution supervised. Further, CPCs maintain an awareness of, and contribute to, the understanding of industry-wide risk exposures and their assigned institution`s risk position relative to these national profiles via horizontal and coordinated reviews and LBO portfolio risk reporting.

Principal Duties and Responsibilities:

  • Develops and implements a risk-focused and agile supervisory plan that prioritizes areas of focus for supervisory activities and allows for timely adjustments to supervisory strategy as conditions change with the institution and/or economy.
  • Ensures timely identification and communication of firm-specific and macro-prudential supervisory risks and issues, including for broad and highly complex subjects.
  • Coordinates supervisory activities with Federal Reserve System (FRS) horizontal and coordinated review teams and other regulators, as appropriate.
  • Conducts effective risk prioritization, identification of resource requirements, and ensure that supervisory products are prepared timely and convey an accurate view of the organizational issues in line with LBO portfolio and Reserve Bank requirements.
  • Establishes and maintains strong lines of communication with the supervised institution's board of directors and executive management team.
  • Develops and maintains effective working relationship with the supervisory team members, Board of Governors staff, FRS Management Groups, functional regulators, and other Reserve Banks to implement supervisory strategies, coordinate ongoing supervisory activities, and ensure that findings, recommendations, and communications to the institution are consistent and appropriate.
  • Negotiates effectively and resolves conflicts to achieve supervisory goals, while maintaining positive relationships with key stakeholders.
  • Facilitates a collaborative decision-making process that is inclusive of diverse views and opinions.
  • Maintains knowledge of the supervised institution's financial condition, risk management practices, management structure, strategic plan and operations; emerging risks, trends, banking and economic conditions; and ongoing developments in the LBO supervision community.
  • Demonstrates balanced judgment and sound decision-making in situations that may involve complex issues.
  • Leads, coaches, and mentors supervisory team members by providing vision and guidance, reviewing work products, giving timely and constructive feedback, and holding individuals accountable to achieve objectives.
  • Handles assorted administrative responsibilities, including overseeing travel expenses, computer resources, employment interviews, compensation decisions, and maintaining performance-related records.
  • Attracts, develops, and retains high caliber professionals with diverse capabilities and backgrounds and develops successors for key roles.
  • Leads or participates in FRS committees, conferences, and initiatives.
  • Supports efforts to advance external outreach, financial stability, forward-looking analytics, and supervisory policy.
  • Demonstrates effective core competency skills at related levels, both internally and externally.

CPC Core Behavioral Competencies:

  • Builds Effective Teams - The employee blends people into teams when needed and creates strong morale and spirit. He/she shares wins and successes and defines success in terms of the whole team. He/she fosters open dialogue, allows people to finish and be responsible for their work, and creates a feeling of belonging in the team.
  • Collaborates - The employees work cooperatively and collaboratively within the unit and across the organization. He/she shares relevant information accurately, completely, and appropriately. He/she supports the success of team members, manages interpersonal conflicts constructively, and appreciates and leverages the strengths of others to accomplish goals.
  • Communicates Effectively - The employee provides professional, regular, consistent, and meaningful information to all appropriate parties. He/she listens carefully and ensures messages are understood. The employee uses clear, concise languages and appropriate tone.
  • Decision Quality - The employee makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. He/she is often sought out by others for advice and solutions.
  • Drives Results - The employees can be counted on to exceed goals successfully and is constantly and consistently one of the top performers. He/she is bottom-line oriented and steadily pushes self and others for results.
  • Manages Complexity and Ambiguity - The employee can effectively cope with change and can shift gears comfortably. He/she can decide and act without having the total picture and isn't upset when things are up in the air. He/she doesn't have to finish things before moving on and can comfortably handle risk and uncertainty.
  • Optimizes Work Processes - The employee identifies opportunities to adjust processes to improve efficiencies, morale, and cost. He/she contributes to unit and organizational process enhancements.

To be considered for this opening, please submit your resume and cover letter.


The CPC manages the Deputy CPCs assigned to the institution and may have other direct reports, as appropriate.

We offer a great benefits package that features:

  • Medical (4 options), Prescription, Dental (3 options), and Vision Insurance
  • 401k/Thrift Plan with generous employer match
  • Employer-funded Pension Plan
  • Paid Vacation/Sick Time & Holidays
  • Monthly Commuter Allowance
  • Flexible Spending Accounts and Healthcare Spending Accounts
  • Flexible Work Schedule available in most departments
  • Tuition Reimbursement
  • Parental Leave
  • Onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities
  • Onsite Cafeteria and Coffee Shop
  • Additional convenience benefits, discounts and more…


Education and Experience:

Bachelor's degree required. Master's Degree in business or finance desirable.

Commissioned by the Board of Governors (BOG) or possesses a commission from a federal banking supervision agency.

Minimum of ten years of financial or risk management experience. Eight years of experience with a regulatory agency preferred.

Managerial experience preferred.

Knowledge and Skills:

Excellent interpersonal and organizational skills.

Ability to handle multiple assignments and projects in an efficient, effective manner.

Strong PC skills, using standard word processing and spreadsheet applications.

Ability to analyze financial and business information and to draw conclusions supported by analysis.

Strong communication skills, both oral and written.

Other Requirements:

Valid driver's license.

U.S. citizenship required.

Ability to travel up to 50 percent of the time.


Physical Requirements:

Ability to sit, enter data, and verify data at a personal computer for extended periods of time.

Applicants must be able to provide work authorization to prove their eligibility to work in the United States.  An applicant for employment also must be a U.S. Citizen, U.S. National or U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents must sign a declaration of intent to become a U.S. citizen when eligible to do so and pursue a path to citizenship. Background investigations including drug testing are required for all new hires as a condition of employment, after the job offer is made.   Employment may not begin until the Bank accepts the results of the background investigation.

The Federal Reserve Bank of Philadelphia believes that diversity and inclusion among our employees is essential to our success as an organization, and we want to recruit, develop, and retain the most accomplished people from a diverse candidate pool. To support a workplace culture of belonging, we offer seven employee resource groups (ERGs) and a 100 percent rating on the Human Rights Campaign (HRC) Corporate Equality Index. The Federal Reserve Bank of Philadelphia is proud to be an equal opportunity workplace.

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