Technical Analyst - CPO/NCA

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Information Technology
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262181 Requisition #

Technical Analyst (Technical Support for National Cash Operations Systems)
 
The Federal Reserve Bank of San Francisco has a unique opportunity for a Technical Analyst to join the Cash Product Office’s technical team.  This is a great opportunity to build on your strong customer service skills and technical expertise to support internal Federal Reserve System employees who are accessing our cash systems.  In this role, you will rely upon your knowledge of SQL databases, web browsers, authentication etc. to troubleshoot issues with the users.  This role is a fantastic entry point into the National Cash Automation group of the CPO and offers great opportunity for development.
 
The Cash Product Office (CPO) of the San Francisco Federal Reserve Bank is responsible for the strategic direction, and national support for Federal Reserve Cash Services (FedCash® Services). The CPO provides operational guidance and technology strategies for U.S. currency and coin supplied to depository institutions by the twelve Federal Reserve Banks. CPO employees demonstrate our core values in how we work and interact with each other, and our broader community. From the words we use, to how we make our financial decisions, we incorporate our values in how we show up every day.
 
National Cash Automation (NCA) is the CPO’s software development and support team. NCA is responsible for maintaining and improving the Federal Reserve System’s cash operations suite of automation solutions.
 
Essential responsibilities:
  • You will perform analysis on software defects and recommends mitigation strategies or remedies to management. You will also participates in the planning and implementation for Bank or System automation projects.
  • You will provide technical troubleshooting on complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions.
  • You will provide primary technical support to our end-user community for problems related to software, database issues, data communication and processing errors.
  • Provide application, production and/or implementation support, both technical and user, for new releases of applications.
  • You will document end-user interactions into the automated tools for tracking and productivity purposes.
  • You will participate in application testing, document observations and coordinate responses.
  • Maintain project and application information including schedule, system scope, requirements and other pertinent documentation.
  • Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
  • Validate proposed technical approaches to system or application problem logs and make recommendation for mediation to management.
  • You will collaborate with our training team to develop and conduct end-user training sessions as well as training and user guides.
  • Work with your peers by reporting out and listening to issue resolution processes to enhance performance through education. This is bi-directional education as a learner and as an educator.
  • Assist with new hire integration training by conducting on-the-job training.
  • Complete administrative ad hoc assignments and assists with contingency testing as needed.
     
    Requirements:
  • Bachelor’s degree from a four year university or technical school.
  • Technical Analyst II requires 4 or more years of related experience, Technical Analyst III requires 6 or more years of related experience.
  • Extensive technical knowledge of computer hardware and software, operating systems, browsers, Internet navigation, and downloading/installing software i.e. Oracle, business objects, web technologies, authentication or security technologies.  SQL required, Tableau a plus.
  • Ability to perform involved, independent research and develop creative work products.
  • Knowledge of moderately complex procedures and practices of a specific function, service or related department, i.e. Cash, Accounting.
  • Strong verbal and written communication skills with an ability to present/facilitate effective training sessions.
  • Demonstrated concentration on customer service orientation.
  • Strong analytical, multitasking, and time management skills.
  • Ability to work effectively in a highly matrix or virtual organization
  • Travel Required: 15%
  • On Call Rotation:  Share in production support duties with the team.
 
At the Federal Reserve Bank of San Francisco we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.  The Federal Reserve Bank of San Francisco is an Equal Opportunity Employer.
 

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