UX Designer/Sr. UX Designer

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Information Technology
📅
267138 Requisition #

UX Designer or Sr. UX Designer

Here at the Cleveland Fed, we’re excited to play a major role in the transformation of the U.S. government’s largest digital tax collections system.

Led by both customer- and data-driven insights, we are committed to developing and implementing a new service with the best, most innovative technologies available today.

Are you up for the challenge?

We give you the opportunity to boost your career and join a talented team committed to excellence, agile principles, and our customers.

You bring to us experience, positivity, and a willingness to collaborate on a system that will give taxpayers an improved, user-friendly experience.

To be considered for this role, candidates must be a U.S. citizen, permanent resident or green card holder.

UX Designer Position Summary

Responsible for analysis, design, creation and maintaining UX design and research standards for customers in the Federal Reserve System. Provide support and guidance across multiple development teams including analyzing data and collecting deliverables to support successful implementation of UX best practices. Keep abreast of current UX design and research practices.  

Sr. UX Designer Position Summary

Responsible for analysis, design, creation and maintaining UX design and research standards for customers in the Federal Reserve System. Act as an advocate for the user through project coordination, coaching and mentoring staff as needed. Provide support and guidance across multiple development teams including analyzing data and collecting deliverables to support successful implementation of UX best practices. Keep abreast of current UX design and research practices.

UX Designer or Sr. UX Designer Essential Accountabilities

  • Create user flows, style guides, low- and high-fidelity prototypes, and design artifacts (wireframes, etc.) that work on various browsers and mobile platforms
  • Produce designs that are compliant with current web accessibility guidelines
  • Actively participates in all phases of the product lifecycle, including product ideation, user persona definition, requirement elicitation, cross-discipline UX design sessions, usability testing, and data analytics.
  • Apply fundamental design principles to products so they effectively use typography, color, composition, and space to present information.
  • Conceptualize and articulate strong, user-centered interactions, while balancing the needs of the business and the capabilities of technology.
  • Remain current with new technologies, frameworks, and trends; advises the enterprise; and pursues the latest opportunities that will improve the UX.
  • Exhibit product ownership, present work and rationale to stakeholders, and is accountable to timelines and project needs.

       Perform other duties as assigned or requested.

       Adhere to the Bank`s attendance policies through regular and prompt attendance.  

Sr. UX Designer Essential Accountabilities

  • Assist on analysis initiatives, which may include executing surveys, compiling and analyzing research results, and drafting implementation plans.
  • Lead and provide guidance to other UX Designers.
  • Identify, plan and execute qualitative and quantitative research methods to understand our customers and their needs, identifies design improvements, and discovers new opportunities.
  • Conduct workshops, field studies, interviews, surveys, usability tests, A/B testing, card-sorting, design reviews, and competitive analyses as appropriate.
  • Create personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and other artifacts to help drive design vision and strategy.
  • Prepare and deliver concise, creative and impactful research reports to members of project teams and other stakeholders at all levels within the organization.
  • Actively participate in all phases of the product lifecycle, including product ideation, user persona definition, requirement elicitation, cross-discipline UX design sessions, usability testing, and data analytics.

Education and Experience

UX Designer  

       Two years of college and 5 years of related work experience.

       Bachelor's degree and a minimum of 3 years of related work experience.

       Master's degree and 0-1 years of related work experience.

Sr. UX Designer  

       Two years of college and 7 years of related work experience.

       Bachelor's degree and a minimum of 5 years of related work experience.

       Master's degree and 3 years of related work experience.  

Knowledge and Skills

       Fundamental design principles that affect typography, color use, composition, use of space, and presentation of information

       Fluent in HTML and CSS, including responsive design

       Web accessibility guidelines

       eCommerce web, mobile web, and UX design 

       Implementing designs and creating test-ready prototypes in an agile development environment

       Extensive experience prototyping tools (for example, Axure, Balsamiq, Invisionapp, Figma)  

UX Designer or Sr. UX Designer Physical Demands and General Working Conditions

       Traditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees may be required to travel by car/air.

The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer. We are dedicated to sustaining an environment in which diversity is valued and differences are strengths. It is the Bank’s policy to provide equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, genetic information or sexual orientation.

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